Returns policy @ Flipflop Station

30 Days to Ensure Your Satisfaction

At Flip Flop Station, we want you to love your purchase. If there's an issue with your item, we've got you covered for 30 days after you receive it. Here are the details:

Claims and Returns If your item arrives damaged, defective, or there's a mistake on our part, please let us know within 30 days of receiving it. We'll take care of it at no extra cost. To return an item, it must be unused, with tags, and in its original packaging. 

Customer Remorse: If the return of the goods is due to customer remorse,then unfortunately we can not offer a refund. Please make sure you take proper measurements before purchasing any footwear, as advised on our website.

Partial Refunds Please note, if an item is returned in a condition not due to our error or beyond the 30-day window, a partial refund might apply.

How to Report an Issue Email us with your order details and attach relevant photos to explain the problem. We'll get back to you as soon as we receive your email.

Return Shipping When returning an item, send it to the address provided on the package slip. For items over $75, consider using a trackable shipping service for added security.

Refunds Process Once we receive your return and inspect it, we'll notify you about the refund approval or rejection. If approved, refunds are processed within a week, including your shipping fee. Any additional incurred charges will be deducted.

Late or Missing Refunds If you're waiting for a refund, check your bank and contact your credit card company or bank. If needed, reach out to us via email for further assistance.

Address Issues Make sure to provide an accurate shipping address. If there's an issue, you may be responsible for reshipment costs or unclaimed items.

Size Exchanges For custom-made items, size exchanges are at your expense. Reach out to us for further guidance.

EU Consumer Notification As per EU consumer rights, customized items might not be eligible for returns at our discretion.

Policy Details This policy is governed by English language terms, regardless of translations made.

We're here to ensure your satisfaction, so if you have any questions or concerns, don't hesitate to reach out to us.